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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern One-Sheet-Workshops Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘One-Sheet-Workshops Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2 Parish Road, Minster, Sheppey, Kent, ME12 3NQ. Our company registration number is 7922266. The term ‘you’ refers to the user or viewer of our website.

One-Sheet-Workshops™ Membership

You can purchase One-Sheet-Workshops™ online by completing registration and ordering the workshops required. Your registered details will be held in accordance with our privacy policy at www.one-sheet-workshops.co.uk

A contract between us is formed when you place an order verbally or via the internet and we confirm receipt of your order and payment by email or confirm to you that an invoice will be raised. Your One-Sheet-Workshops™ membership will be activated on receipt of payment by us ("the start date").

Payments

When you place an order on One-Sheet-Workshops™ you can pay by credit/debit card. If you order an annual library subscription, we will contact you via email before your subscription ends to renew your subscription.

You undertake that any information you provide to us about yourself is accurate and current and that if you provide us with details of a credit, debit or charge card, or bank account, you undertake that you are fully entitled to use that card and that it contains sufficient funds to cover the charges which we will deduct from it.

Please note that if your renewal payment is not received by the due date, we reserve the right to suspend or terminate your membership.

Security

Access to your user account with us and the material available on our websites will be gained by using the username (usually your email address) and password submitted during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. In order to assist us with our security policy, you should not leave your computer unattended while you are logged on to our site and should ensure that it is switched off each time you have finished.

You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.

We reserve the right to refuse service or terminate your account if we suspect an unauthorised person is attempting to access it.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by One-Sheet-Workshops Ltd.

You acknowledge and agree that the material and content contained within the Website is made available for your personal use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Membership Transfer

With our prior written consent a One-Sheet-Workshops™ membership may be transferred to a different individual within the same organisation at any time. This is useful when a Training Officer or Training Manager moves into a new role and is replaced by someone new. To transfer your membership to someone else, you should contact us at support@one-sheet-workshops.co.ukwith details of the individual to whom the membership should be transferred. The new member will be asked to agree to these terms and conditions of use and on receipt of that agreement will be allowed to take over the membership on the same rates and terms that previously applied.

Corporate Membership

The licence granted in these terms only applies to you. Where an organisation has more than one trainer that will deliver training using material, ideas, models or any other intellectual property from Trainers’ Library or Trainers' Images, every trainer must have their own membership in order to gain a licence to use our materials, please see "Rights and Restrictions" for the services applicable to your membership below. Special corporate rates are available where this applies.

Termination of Membership

We may terminate your membership at any time by giving written notice to you immediately and without refund if you commit any continuing or material breach of these terms and, if the breach is capable of remedy by you, it is not remedied within ten days of a written notice from us providing you with details of the breach; or you fail to pay the renewal fees, or any other sums which are payable under these terms, on their due date.

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase you've made or service you've received from One-Sheet-Workshops™, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell One-Sheet-Workshops Ltd about it so that we canput matters right.

Refund Policy

One-Sheet-Workshops.co.uk offers non-tangible irrevocable goods therefore we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realise that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we do honour requests for refunds for the following reasons:

  1. Non-delivery of the product: due to mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us via email to support@one-sheet-workshops.co.uk within 5 days from the order placing date. Otherwise the product will be considered received and downloaded;
  2. Download issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted to us via email at support@one-sheet-workshops.co.uk. Failure to receive assistance for downloading within 5 days may result in a refund decline; if you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason.
  3. Product not-as-described: such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honoured.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Also we do not satisfy any refunds for complaints made regarding the format of the One-Sheet-Workshops™, as we have provided a free downloadable example on the home page of the website.

How to Contact Us

In the first instance please contact us using one of these options. If you call us, we willsort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

For contact details please visit our contact us page.
Or email us at support@one-sheet-workshops.co.uk

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